FAQ

Frequently asked questions

Find all the most frequently asked questions about the FRIO Group, the brands or the products.
What is the mission of the FRIO Group?

The FRIO Group’s mission is to use its experience to always offer the best quality to consumers.

To learn more about its history and values, click here.

When was the FRIO Group born?

Since its creation in 1993, the FRIO group has been a French company in constant growth.

What are the brands of the FRIO Group?

The group’s 10 brands, the pillars of its growth, are all experts in the world of refrigeration. 

You can find all the brands here: La Sommelière, Climadiff, Avintage, Temptech, Provintech, Le Cellier, Vitempus, Frigelux, Frinox, Interfroid Services and Medifroid. 

Where can I find information about the FRIO Group’s products and brands?

Discover our products, latest innovations, accessories, after-sales service directly in the following sections: Wine Cellars Universe – Cooling Universe– Another Universe .

Where can I get my product repaired?

The FRIO Group and its brands build a relationship of trust every day and focus on provision rather than acquisition. To achieve this, the Group relies on a network of more than 300 technical partners, whose information you can find here.

What is the innovation process of the FRIO Group?

Innovation is at the heart of the FRIO Group! Both technological and design, the group improves and develops its product ranges thanks to all its internal teams. To find out more, see our Innovation section.

What are the commitments of the FRIO Group?

The FRIO Group is committed to reducing its environmental impact on its various business practices through its corporate social responsibility approach. In particular, we are committed to

  • The reparability and durability of products;
  • The French manufacture of certain products;
  • Internalized after-sales service;
  • The professional mix within our teams;
  • The transparency of the working conditions and production of our products;
  • The energy consumption of our products is lower.

Discover our commitments here.